Men's Promotion FAQs
About The Promotion
What is the men’s promotion?
When is the promotion?
What are the terms and conditions of the promotion?
Is the promotion applicable sitewide?
During The Promotion
How do I receive a discount during the promotion?
I can’t get through on your phone line.
I'm unsure of my size, how do I determine what size to purchase?
Can I put something on hold?
How do I use my store credit or gift card during the promotion?
Can I use two gift cards for one purchase?
Can you send me some extra shoes to try?
Can I have a Virtual Fitting?
I’m having issues with your website.
Reservations, Stores & Payments
Are items in my cart reserved?
Can I lay-by my order?
Can I shop in-store during the online promotion?
The website has sold out of my size. Is it available in one of the stores?
What international courier do we use?
Do I have to pay for shipping?
Do you offer any 'Buy Now, Pay Later' shopping options on promotion purchases?
Can I transfer my store credit to someone else?
After The Promotion
When can I expect to receive my order?
Can I return the shoes I purchased during the promotion?
Will you honour the promotion price on exchanges?
I accidentally bought the wrong style or size! How do I change my order?
I placed an order and input my address incorrectly! Help!
If I return shoes, when can I expect my store credit?
I only received half my order?
Can't find what you're looking for?
Still have questions?
If you still have questions regarding our sale or your order, you can chat with us live here, or look out for the bubble on the bottom right of our website. Alternatively, please call (03) 9509 5771.